Knowledge base
How can we help?
Answers, fixes, and step-by-step guidance for Gwen — the prompt-based workflow builder for healthcare administration.
Gwen Studio — platform tour
The 7-step tour that runs when you first open Gwen. Read through it here before you start — or come back to any step when you're confused.
gwen.penguinai.co
Welcome to Gwen Studio
Your platform for building healthcare AI apps — no coding required. This quick tour will show you around.
Prior AuthorizationHCC CodingClaimsDenials
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Welcome to Gwen Studio
This is the onboarding modal you see the first time you open Gwen. It runs a 7-step tour of the platform — Marketplace, Skills, Datasets, Studio, and Starter Templates.
The tour restarts if you clear cookies.This is expected behavior during Alpha. If your tour keeps restarting, check that you're not using private/incognito mode, which clears cookies on close.
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Fixes & quick reference
Build your first Ai Worker15-minute walkthrough from first prompt to working app.Studio vs MarketplaceWhich path to take for your use case.Generation stalledNo stop button? Spinner won't end? Fix it here.Blank previewDocker failed to start. Here's the diagnosis.HCC v24 vs v28How to specify the right version and fix it mid-session.CSV column errorsGwen read the wrong columns from your upload.Wrong app generatedGwen built something you didn't ask for.FHIR connector issuesConnector shows connected but apps aren't using it.GlossaryPlain-English definitions for Gwen terms.